Responsible Gaming at jililive 1 — Play Smart, Stay Safe

jililive 1 is Bangladesh's premier online casino and sports betting platform, and we take our duty of care to our players very seriously. Every decision we make — from the design of our games to the structure of our bonus programmes — is guided by a commitment to responsible gaming. We want every player to enjoy our live casino games, cricket betting markets, and slot titles in a way that is fun, controlled, and sustainable.

Responsible gaming is not just a legal obligation for jililive 1 — it is a core value embedded in how we operate. We recognise that for a small number of players, gambling can become problematic. When that happens, we want jililive 1 to be the first place those players turn for help, not a place they feel trapped.

Our Responsible Gaming programme includes a comprehensive set of player protection tools, proactive monitoring of gaming behaviour, a dedicated support team, and clear guidance for players who need to take a break or seek professional help. We work continuously to improve these tools and to make them easy to access within your account settings at any time.

All players using jililive 1 — whether based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — are subject to the same player protection standards. Our responsible gaming tools are available around the clock, and our support team operates in the Bangladesh Standard Time zone (BST, UTC+6).

jililive 1 operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, claim a bonus, or place any bet on the Platform. This policy applies equally to all products offered on jililive 1 — live casino tables, cricket and sports betting markets, slot games, and all other gaming content.

Age is verified at two stages. First, at account registration, you are required to confirm that you are 18 or older. Second, during our Know Your Customer (KYC) verification process, you must submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms your date of birth. Accounts that cannot confirm the 18+ requirement will be suspended immediately and any balance held will be reviewed in accordance with our Terms and Conditions.

jililive 1 also strongly encourages parents and guardians to use internet filtering and parental control software to prevent minors from accessing online gambling content. If you believe that a minor has registered on jililive 1, please contact our support team immediately at [email protected] so that we can investigate and take action without delay.

jililive 1 provides a comprehensive suite of player protection tools that you can activate, adjust, or remove at any time via your account settings. These tools are designed to put you in control of your gaming activity and to help you maintain healthy habits. Here is an overview of every tool currently available to jililive 1 players.

Setting a deposit limit is one of the most effective steps you can take to keep your jililive 1 gaming activity within a budget you are comfortable with. jililive 1 supports daily, weekly, and monthly deposit limits applied to all payment methods — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.

How deposit limits work: When you set a deposit limit, the total amount you can deposit during the chosen period — measured in Bangladeshi Taka (৳ BDT) — will be capped at that value. If you attempt to deposit an amount that would take you over your limit, the transaction will be declined and you will be notified of your remaining allowance for that period.

Reducing your limit: You can reduce your deposit limit at any time and the new, lower limit takes effect immediately — within seconds of you saving the change. There is no waiting period or review process required to reduce a limit.

Increasing your limit: To protect players from impulsive decisions, increasing a deposit limit requires a mandatory 7-day reflection period from the time of the request. Your current limit remains in place throughout this period. The increase only takes effect after the 7-day cooling-off period has elapsed, giving you time to reconsider.

Setting realistic limits: We recommend setting a deposit limit that reflects a genuine entertainment budget — an amount you would be comfortable spending on any other leisure activity, such as a cinema trip or a meal with friends. A commonly recommended guideline is to limit gambling expenditure to no more than 1–2% of your monthly household income. Only you know what is right for your financial situation, so set limits that genuinely reflect what you can afford to lose.

If you feel that your gambling has become difficult to control, or if you simply want to take a longer break from jililive 1, our self-exclusion and time-out features are here to support you. These tools are available immediately and require no waiting period to activate.

Cooling-off period (short break): A cooling-off period is a temporary restriction on your account. You can request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period your account is suspended — you cannot log in, deposit, place bets, or claim bonuses. Your account balance is preserved, and the account will reopen automatically when the period ends. You may cancel a cooling-off period after a minimum of 24 hours have elapsed.

Formal self-exclusion: Formal self-exclusion is a stronger, longer-term measure. When you self-exclude, your jililive 1 account is fully suspended for your chosen duration — 6 months, 1 year, 3 years, or permanently. Unlike a cooling-off period, formal self-exclusion cannot be reversed early under any circumstances. All marketing communications are stopped immediately. Any bonus offers already credited to your account will be forfeited. Your account balance at the time of self-exclusion will be available for withdrawal when the exclusion period ends (except in the case of permanent closure, where any remaining balance is reviewed and returned according to our Terms and Conditions).

Permanent account closure: If you wish to permanently close your jililive 1 account, please contact our support team at [email protected]. Permanent closure is irreversible. Once your account is permanently closed, you will not be able to create a new account using the same personal details. We take this commitment seriously and maintain a registry of permanently excluded players to prevent re-registration.

How to self-exclude: Navigate to Account Settings → Responsible Gaming → Self-Exclusion, choose your desired exclusion period, and confirm. If you need assistance, contact our support team by email and a dedicated responsible gaming agent will process your request immediately.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling-related harm. If you identify with several of these signs, we strongly encourage you to reach out to our support team or a professional counselling service.

If gambling is causing problems in your life, professional help is available. jililive 1 encourages any player who is struggling to seek support from a qualified counsellor or support organisation. The following resources provide confidential, non-judgmental assistance for individuals and families affected by problem gambling.

While jililive 1 targets the Bangladesh market and serves players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, we recognise that dedicated gambling support infrastructure in Bangladesh is still developing. We encourage affected players to speak with a registered mental health professional or counsellor, contact a trusted family member or religious leader for emotional support, and reach out directly to our responsible gaming team — we are committed to connecting you with appropriate resources wherever you are located.

In addition to professional counselling, there are practical steps you can take right now: activate a self-exclusion or cooling-off period on your jililive 1 account, speak honestly with someone you trust about your gambling, keep a journal of your gaming activity and spending to identify patterns, and set a firm entertainment budget before each gaming session. Small, consistent steps taken early can prevent a manageable concern from becoming a serious problem.