Privacy Policy — How jililive 1 Protects Your Data

jililive 1 processes your personal data for specific, legitimate purposes directly related to the delivery of our gaming and betting services. We do not process personal data for purposes incompatible with those stated here without first obtaining your explicit consent.

Account creation and management: We use your registration data to create and maintain your Player account, authenticate your identity at login, and communicate essential account notifications such as password resets, security alerts, and policy updates.

Identity verification and compliance: We process identity documents and financial data to fulfil our Know Your Customer (KYC) obligations, verify that you are at least 18 years of age, confirm your payment method ownership, and comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.

Payment processing: Financial data is used to process your deposits and withdrawals via your chosen payment method — including bKash, Nagad, Rocket, Upay, and supported banking partners — and to maintain accurate financial records for audit and dispute resolution purposes.

Service delivery and personalisation: Usage and behavioural data is used to deliver the games and betting markets you access, to personalise your experience (such as displaying recently played games or recommended promotions), and to optimise Platform performance based on aggregate usage patterns.

Security and fraud prevention: Technical data, IP addresses, and behavioural patterns are analysed to detect and prevent fraudulent activity, identify suspicious account behaviour, enforce our one-account-per-person policy, and protect the integrity of our gaming and betting products.

Responsible gaming: Data relating to your gaming behaviour and any responsible gaming settings you apply is used to monitor for signs of problem gambling, enforce self-exclusion periods and deposit limits, and — where appropriate — proactively reach out to Players who may benefit from our responsible gaming resources.

Marketing communications: Where you have given explicit consent to receive promotional communications, we may use your email address and in-Platform notification settings to send you information about bonuses, seasonal promotions (including Eid, Pohela Boishakh, BPL and T20 cricket campaigns), and new game releases. You may withdraw this consent at any time by adjusting your notification preferences in account settings or by contacting support.

Legal obligations: We may process and disclose personal data where required to comply with a court order, law enforcement request, regulatory enquiry, or other binding legal obligation.

jililive 1 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances set out below, and always under contractual obligations that require recipients to protect the data to a standard at least equivalent to our own.

Payment processors: To process your deposits and withdrawals, we share relevant financial data — such as transaction amounts and mobile wallet identifiers — with our integrated payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners process data solely for the purpose of executing your requested transaction.

Identity verification providers: Where we use third-party KYC and identity verification services to assist with document checking and fraud screening, we share the relevant identity documents you submit with those providers. These providers are contractually bound to process your data only for verification purposes and to delete it after verification is complete or after the legally required retention period.

Game content providers: The live casino games and slot products available on the Platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data to deliver their game content and to maintain game integrity. No personally identifiable information such as your name, NID, or payment details is shared with game studios.

IT and infrastructure providers: We use third-party cloud hosting and IT infrastructure providers to operate the Platform. These providers act as data processors under our instruction and are not permitted to use your data for their own purposes.

Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, pursuant to a valid legal request, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or harm to individuals.

Business transfers: In the event of a merger, acquisition, or sale of all or a part of jililive 1's business, personal data held by us may be transferred to the acquiring entity. We will notify affected Players via their registered email address prior to any such transfer and confirm that their data will continue to be protected under terms no less protective than this Privacy Policy.

jililive 1 uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage objects — to operate the Platform effectively, remember your preferences, analyse usage patterns, and deliver a secure, personalised experience.

Strictly necessary cookies: These cookies are essential to the operation of the Platform. They manage your login session, maintain your account authentication state, and enable core security features such as CSRF (cross-site request forgery) protection. Without these cookies, the Platform cannot function correctly. These cookies cannot be disabled.

Functional cookies: These cookies remember your preferences — such as your chosen language settings, preferred game categories, and notification preferences — so you do not need to re-enter them on every visit. Functional cookies do not track you across third-party websites.

Analytical cookies: We use analytical cookies to collect aggregated, anonymised data about how Players use the Platform, which games are most popular, how long sessions last, and where technical errors occur. This data is used solely to improve the Platform and is not linked to your personal identity.

Responsible gaming cookies: Where you have set responsible gaming limits or self-exclusion periods, dedicated cookies enforce these settings across your browsing sessions to ensure your chosen restrictions remain active even if you clear your general browser cache.

Managing cookies: You may control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your jililive 1 account and accessing Platform features. Disabling functional or analytical cookies will not prevent access but may reduce the quality of your experience. Guidance on managing cookies is available in the help documentation for your specific browser.

jililive 1 does not use third-party advertising cookies or behavioural targeting cookies that track your activity across other websites to serve you targeted advertisements.

jililive 1 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to deliver our services to you, and to comply with our legal, regulatory, and contractual obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

Active account data: Personal data associated with an active jililive 1 account — including registration data, identity documents, and transaction history — is retained for the lifetime of your account and for a period of five years following account closure. This retention period reflects our obligations under applicable financial and anti-money laundering regulations.

Transaction records: Financial transaction records — including deposit and withdrawal histories, payment method details, and corresponding timestamps in Bangladesh Standard Time (BST) — are retained for a minimum of five years from the date of each transaction to satisfy audit, tax, and AML record-keeping requirements.

KYC documents: Identity verification documents submitted during the KYC process are retained for the duration of your account and for five years after account closure. Physical or digital copies held by third-party verification providers are subject to their own data retention and deletion policies, which are governed by the data processing agreements we hold with those providers.

Support communications: Records of support correspondence — including email threads and chat transcripts — are retained for two years from the date of the conversation. After this period, transcripts are permanently deleted unless they relate to an ongoing dispute or legal matter.

Analytical and log data: Server log data, IP address records, and anonymised analytical data are retained for a maximum of 13 months from the date of collection, after which they are permanently deleted or aggregated into anonymised datasets that cannot be linked back to any individual Player.

Dormant accounts: If your account has been inactive for 12 consecutive months, jililive 1 will contact you at your registered email address before taking any action. If no response is received, the account may be flagged as dormant. Data associated with dormant accounts is retained in accordance with the active account data schedule described above. The personal data of verified Players is not deleted while a positive real-money balance remains in the account.

Storage location: All personal data collected from Bangladesh-based Players is stored on servers located within secure, access-controlled data centre facilities. All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. Data at rest is encrypted using AES-256 encryption.

As a jililive 1 Player, you hold a number of rights with respect to the personal data we hold about you. jililive 1 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 72 hours (BST) and provide a substantive response within 14 calendar days.

Right of access: You have the right to request a copy of the personal data jililive 1 holds about you, along with information about the purposes for which it is being processed and the categories of recipients with whom it has been shared. We will provide this information in a structured, commonly used format.

Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account details — such as your email address or mobile number — directly through the account settings panel. For corrections to identity documents or financial records, please contact our support team.

Right to erasure: In certain circumstances, you have the right to request that jililive 1 delete the personal data we hold about you. This right applies where the data is no longer necessary for the purpose it was collected, where you withdraw consent and no other legal basis applies, or where the data has been unlawfully processed. Please note that this right is subject to our legal retention obligations — we cannot delete financial transaction records or KYC documentation during the legally required retention period.

Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain situations — for example, while the accuracy of the data is being contested, or where processing is unlawful but you prefer restriction over erasure.

Right to data portability: Where processing is based on your consent or on a contract between you and jililive 1, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to transmit it to another data controller where technically feasible.

Right to withdraw consent: Where jililive 1 processes your data on the basis of your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to your withdrawal. You can update your marketing preferences in your account settings or by contacting support.

Right to lodge a complaint: If you believe jililive 1 has not handled your personal data in accordance with this Privacy Policy, you have the right to lodge a formal complaint by emailing [email protected]. We commit to acknowledging all privacy complaints within 72 hours and resolving them within 30 calendar days.

jililive 1 takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Encryption: All data transmitted between your device and the jililive 1 Platform is encrypted using Transport Layer Security (TLS 1.2 or higher). Personal data stored in our databases is encrypted at rest using AES-256 encryption. Payment card data is handled in accordance with applicable card industry security standards, and full card numbers are never stored on our systems.

Access controls: Access to personal data held by jililive 1 is restricted to employees and contractors who have a documented operational need to access it in order to perform their role. All staff with access to personal data are subject to confidentiality obligations and receive regular training on data protection and information security practices.

Two-factor authentication: jililive 1 supports and encourages the use of two-factor authentication (2FA) for all Player accounts. Enabling 2FA adds a second verification step — typically a one-time password (OTP) delivered to your registered mobile number — that significantly reduces the risk of unauthorised account access even if your password is compromised.

Fraud and anomaly detection: Our security systems continuously monitor account activity for unusual patterns — such as logins from unrecognised IP addresses, rapid changes to payment methods, or abnormally large or frequent transactions — that may indicate fraud or unauthorised access. Suspicious activity triggers automated alerts and may result in a temporary account hold pending verification.

Incident response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jililive 1 will notify affected Players without undue delay and take all reasonable steps to contain and remediate the breach.

Your responsibility: The security of your account also depends on the steps you take to protect it. You are responsible for keeping your password confidential, not sharing your login credentials with any third party, and logging out of your account when using shared or public devices. jililive 1 support agents will never ask for your full password or OTP codes via email, chat, or any other channel.

jililive 1 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. All updates will be published on this page with a revised effective date noted at the top of the document.

Where changes are material — meaning they affect how we use your personal data in a way that may be unexpected based on the previous version of this Policy — we will notify you directly via the email address registered on your jililive 1 account at least 14 days before the updated Policy takes effect. If you do not agree with the changes, you may close your account before the effective date of the updated Policy by contacting our support team.

Continued use of the jililive 1 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how your data is being protected.

This Privacy Policy was last reviewed and updated in January 2026. It applies to all Players using the jililive 1 Platform regardless of their location within Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — and regardless of the device or connection method used to access the Platform.

Contact for privacy matters: For all questions, requests, or concerns relating to this Privacy Policy or the personal data jililive 1 holds about you, please contact our dedicated privacy support team at [email protected]. Please include "Privacy" in the subject line of your email to ensure it is routed to the correct team. We aim to respond to all privacy-related enquiries within 72 hours (BST).

This Privacy Policy is written in English. In the event of any inconsistency or ambiguity regarding meaning, the English-language version of this document shall prevail.